Refund Policy
Full refund will be provided if:
- Order is cancelled before shipping.
- Item does not reach the buyer. This will be done after due diligence with the delivery organization.
- Item sent is not the one listed. You will be requested to return the item received. Refund will be made after the item has been received from you.
Please make a video of the package as you open it to ensure speedier refunds.
In case of order being returned to origin (RTO) due to either address incorrect or non-acceptance of order at time of delivery, refund of items may be considered once the item reach back the seller. In such case shipping charge will be deducted from your refund. In case you want the order to be reshipped, you may be required to pay shipping charge again.
Refunds will be processed in the original mode of payment, which will be credited within 5 to 7 working days (bank SLA).
Raising a Complaint
You can reach out to us through our Contact page, or Email, or Phone, or Facebook.
Please inform us of any issue within 7 days of receipt of your order. We will not be able to support if you reach out after 7 days.
Please provide clear images in case of product mismatch or damage. Provide opening video where available, specially for high value orders.
Limited Liability
You agree that our liability is limited to the amount you paid. We are not liable for any additional amount you might claim due to any reason.
Secure Payments
Your payments are completely secure. You can pay by Credit card, Debit card, NetBanking, UPI, and popular mobile wallets. International payments are through PayPal.
- We use industry standard payment gateway that is used on most ecommerce websites.
- We do not store any of your credit/debit card information.
- No one from RRRA Green will call you for OTP.
- Please do not share your OTP with anyone.
Please use only Indian mode of payment (Indian credit or debit card, Indian bank UPI/NetBanking etc.) when making payments in Indian Rupees. You cannot make INR payments through banking instruments originating outside India.
Please use international credit card (cards issued outside India) only for making USD payments through PayPal. You cannot make INR payments through PayPal.
Return Policy
➣ Any online order for delivery placed by you through www.rrragreen.com may be cancelled either through the internet or through phone within 24 hours of placing the order.
➣ Post 24 hours, no cancellations will be entertained.
➣ Advance orders & immediate delivery orders will also be subject to this cancellation policy.
➣ Orders once placed through www.rrragreen.com may not be cancelled or refunded post 24 hours.In the event, the Customer is dissatisfied with the quality of the food items, the Customer shall not be entitled to seek cancellation or refund of the billed amounts. However if there is any shortfall in delivery or the food items such as they had spilled/ or were damaged, the Customer can contact the customer support or shall send a mail to rrragreen@gmail.com within 24 hours of the receipt of the product. The images of the damaged or spilled product has to be sent across in the mail. Once www.rrragreen.com team satisfies on damage / spillage, a replacement of the same will be done.
Contact Us
Don’t hesitate to contact us if you have any questions.
Via Email: rrragreen@gmail.com
Via Phone Number: +91 97876 40902